This Refund and Return Policy applies to purchases made on the Embroidery Market website.

1. Returns accepted in case of our error

We do not accept returns unless under the following circumstances:

• The purchased file does not match the description on our site.
• The file is corrupt.

In such cases, if you can prove that the error originates from our side, we offer the option to receive a refund.

2. Refunds on a case-by-case basis

Refunds will be handled on a case-by-case basis depending on the specific situation. Full or partial refunds will be considered, taking into account the unique circumstances.

3. How to request a return

To request a refund, please contact us at the following email address: [embroiderymarket.contact@gmail.com]. Please include the order number along with a clear explanation of the issue.

4. Return Fees

Since our products are digital and delivered online, no return fees are applicable.

5. Exchange Policy

We do not accept product exchanges. All purchases are final.

6. Policy Modifications

We reserve the right to modify this refund and return policy at any time. Changes will be posted on this page.

By making a purchase on our site, you agree to the terms of this Refund and Return Policy.

For any questions regarding this policy, please contact us at [embroiderymarket.contact@gmail.com].